How to Report a Bug vs Ask a Question

How to Report a Bug vs. Ask a Question

Welcome! If something isn’t working as expected, this guide will help you decide where to post and what to include so you get the fastest, most useful response.

✅ Ask a Question in the Forum if:

• You’re unsure how an input or option works

• You’re trying to interpret results or outputs

• The software runs, but the behavior isn’t clear

• You want to confirm whether something is expected behavior

Post your question in the appropriate forum (OsmoCalc, NASCalf, or LPSolve), and include:

• What you were trying to do

• What you expected to happen

• What you observed instead

• Screenshots, if helpful

Discussion in the forum helps other users who may have the same question.

🐞 Submit a Bug Report if:

• The program crashes or fails to start

• You see error messages or unexpected exceptions

• Results are clearly incorrect due to a software error

• A feature worked previously and no longer does

Please use the Bug Report Form on the site for these issues.

The form allows you to:

• Attach crash reports or files

• Provide structured information we need to diagnose the issue

• Ensure the problem is tracked and addressed properly

You may still discuss the issue in the forum, but the form is the best way to report bugs.

🔍 Not Sure Which One It Is?

If you’re uncertain:

• Start with a forum post

• We can help determine whether it’s a bug or expected behavior

🧠 A Quick Reminder

These tools are provided as educational and decision-support software.

Models and calculations depend on assumptions and inputs, and unexpected results are not always software bugs.

Thanks for helping keep the forum useful and constructive for everyone.